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GOOGLE WORKSPACE

Google Meet Executive Dashboard

Providing a quick overview of top Meet metrics to help inform and learn about the impact of bringing Meet for free to all our users

Source: Google Cloud Product News

Timeline

8 Week, 1 iteration

Contributions

User Experience Design

Data Visualization Design

Front-end Development

Usability Testing

The Meet Executive Dashboard allows any user in Google Workspace, who is not Meet data-savvy, to quickly learn about Meet usage and its latest trends

Due to highly confidential restrictions, all media files displayed on this page are prototypes with masked data

BACKGROUND

Meet 's unprecedented growth required several teams to work together (to help predict capacity needs, help shape product and marketing strategies, and report back to the leadership team), so it's crucial to make sure everyone shares the same understanding of Meet usage performance and latest trends 

PROBLEM

RTC (Real-time Communication) team is tracking real-time data points and surfacing them in a powerful platform, although it provides an extensive set of metrics, it is very complex for the average person in Google Workspace who is not a Meet specialist to quickly obtain actionable insights.

Not Everyone is Data-savvy

What's wrong with the current options?

1. Time-consuming and complex to onboard

2. No high-level actionable insights provided

3. Complicated data access approval process

RTC Interface Example

SOLUTION

The  Meet Executive Dashboard  is a simplified Meet Dashboard for LT, Analysts, UXR, PMs, GTM, Marketing, and other relevant teams to quickly access data and analyze trends without needing to ramp up in RTC. 

1. Access to a holistic view with different LOD

Displaying a high-level overview of all essential 

Meet data that the team needs to know to take action. Each tab of the interface is tailored toward a specific focus for users quickly accessing the information they're looking for

2. Grab actionable insights easily

Metrics appear in plain language that enables insights to be easily pulled out of the dashboard

3. Dive into the metrics

Providing multiple ways enabling to dig into metrics details 

RESULTS

Effective

01

A lot of highly positive feedback has been received after the first lunch in March 2020. 

Recently, we've been asked to iterate a new version due to business strategy shifted a lot in the past half-year. Meet team wants to have this dashboard under maintains as a long-time-use efficient tool to help with shaping their product and strategy.

Besides, we set up Google Analytics to track effectiveness. We got a great number of unique users and shared insights within Google Workspace. Based on the findings they obtained from the dash, some teams conducted follow-up researches and took some other actions

 "Honestly the first time seeing such a nice dashboard from G Suite product " 

 "This dashboard is amazing and looks so clean. Super clear

Impactful

02

Since this dashboard was shipped to the whole Google Workspace group, we received several requests for creating similar dashboard products for the other G Suite product,

such as G Suite Essential (Workspace Essential now), Google Chat along with the exposure

 "I'm trying to duplicate a few trends chart on your awesome Meet Executive Dashboard for Google Voice and I want to pick your brain about.... " 

 Building Process 

Define the scope

01

As an extensive set of metrics have been tracking with Meet, we drew a User Engagement Funnel Chart to summary the most insightful and high-level metrics that our average audience care through the user journey. Another fact became obvious after this step was that the volume of information was much denser than would comfortably support an experience at was accessed via a single page

Structure the information

02

Even though I've broken down all data points into several tabs with different focuses, it's important to prioritize the questions that need to be answered within a single page

In addition, there are principles that should be taken into consideration when designing data visualization in order to deliver data and information more efficiently.

Choose the right chart

03

Selecting the right charts can significantly improve the accuracy and efficiency of delivering information

Use Case One

Inform leadership team on most recent growth trends and where growth is coming from (Region / Device / Domain) for product and sales strategy

Inform leadership team on most recent growth trends and where growth is coming from (Region / Device / Domain) for product and sales strategy

Use Case Two

Quickly analyze Meet Conference Features Usage without the need of going through RTC Dashboard and ramping up on taxonomy 

Quickly analyze Meet Conference Features Usage without the need of going through RTC Dashboard and ramping up on taxonomy 

Provide Granularity

04

  • Instead of setting up globally filters, I designed the best filters for individual chart based on given tasks

  • Providing context and additional info help users navigate to the detailed data

  • Deliver insights in a dynamic, innovative way to delight users 

Listen to Feedback

05

Usability Testing help with shaping a better product especially with regards to accessibility issues